International Toll Free Number: 800 0910 1111īy Email: Click the contact us link to send an email to customer serviceįor TollPass related questions, please refer to our TollPass Program.United States Toll Free Number: 1 (800) 935-0112.Have questions about a toll or a violation? ' We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. Our billing system notifies you about each individual toll or violation. Why am I getting multiple bills for the same rental period? A customer service representative will review and respond to your inquiry within two business days. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. Travelers stop to pay or use a K-TAG or compatible transponder. I had my personal transponder in my vehicle, so why am I being billed? Fares are based upon the length of your trip, and the number of axles on your vehicle. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Our goal is to notify you so that you are alerted as soon as possible. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. We depend on government and toll agencies for all information related to tolls and other violations. Why am I being charged now after my rental period has ended? However, our standard administrative fee still applies. When this occurs, customers pay for their violations or tolls directly to the local authorities. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Why have I received a letter directly from local authorities about a violation or toll? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. The letter we sent you includes details about the date and time, as well as the location of the incident. If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry.Ĭan you send me the actual violation or toll notice? Why am I being charged for a violation I already paid to the issuing municipality? If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: You can also pay for your toll or violation by mail. If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. We will directly charge that credit or debit card listed on your rental agreement there is no need to do anything else.If you paid for your car rental with a credit card or debit card: The information - based on the date, time and vehicle - indicates that you were the renter. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority.
Ipass transponder number error update#
In the case of an unsuccessful toll transaction using the I-PASS, an unregistered vehicle will be subject to toll violations and fines.” How do I update my I-Pass account?īy Telephone 800-UC-IPASS (80) Our interactive voice response system allows you to update your account information and add funds to your balance 24 hours a day, seven days a week.How do you know that I generated this violation or toll? You must register any vehicle using the transponder to the I-PASS account. If the transponder is not replaced within 45 days of the date on the letter, the transponder will be deactivated and continued use of that transponder will result in toll violations. Car transponder in a tractor- trailer.) Please be sure that all vehicles using the transponder are listed on your EZ Pass account. There are penalties for using a transponder in a different vehicle class (i.e. Yes, you may transfer a transponder between vehicles as long as they are of the same vehicle class.
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